Terms & Conditions

By using our website, you agree to be bound by S Lucas Group Limited Terms & Conditions, as stated below.

Contract for the Supply of Products or Services

The display of goods on the site amounts to an invitation to treat only and is not an offer to sell products or services at any price indicated. No contract for the supply of products or goods will be deemed to exist between you and S Lucas Group Limited unless, and until, an email is sent by Lucas ProTools to you confirming that your order has been accepted and payment has been successfully made.

This confirmation e-mail amounts to an acceptance by S Lucas Group Limited of your offer to buy goods or services from S Lucas Group Limited and this acceptance is effective regardless of whether or not you receive the e-mail.

S Lucas Group Limited are free to withdraw from a prospective contract at any time prior to acceptance. This also applies in the case of any error or inaccuracy in respect of the goods or services, any description applied to the goods or services, the availability of the goods or services, or the order itself. Price and availability information is subject to change without notice.


Warranty Policy

Lucas ProTools by S Lucas Group Limited’s branded products (excluding wipes, ProComb, ProGuard, Filament Wrap and all clothing and accessories) are warranted to the original owner against manufacturing defects in materials and workmanship for the lifetime of the product. The Lucas ProTools branded ProComb and ProGuard products are covered by a one year warranty that protects the original owner against manufacturing defects in materials and workmanship.

If a Lucas ProTools branded product covered by this warranty fails due to a manufacturing defect we will repair the product, without charge, or replace it, at our discretion. Only original, unaltered and unmodified materials and workmanship are covered by this policy. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colours and materials over extended time and use. Damage not covered under warranty may be repaired for a reasonable rate and a fee will be charged for return shipping.

For warranty evaluation, your product must be returned directly to S Lucas Group Limited, Unit 11 Invicta Business Park, Wrotham, Kent TN15 7RJ. All shipping to Warranty must be pre-paid and insured. S Lucas Group Limited cannot be liable for lost in-transit packages. S Lucas Group requires that products accepted for repair be clean. Charges will be assessed if cleaning is necessary or product may be returned to you if it cannot be adequately cleaned.

This warranty is available in the United Kingdom.

This warranty gives you specific legal rights; you may have other rights, which vary from the above.

Processing of Orders

Credit cards are debited before items are shipped or before services are activated by S Lucas Group Limited.


Illegal Acts

It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. S Lucas Group Limited track the electronic fingerprints of every order placed on the Lucas ProTools website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.


Changes in Terms

S Lucas Group Limited reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Lucas ProTools website.


Change or Cancelling an Order

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 01732 884022 between 8am and 5pm, Monday to Friday, or email (to arrange returns only).

Please be ready to quote your order number and order date. If your order has already been despatched or delivered, then you'll need to follow our Returns procedure.



Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services

  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly

  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them

  • To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address


You can cancel by email: , or call 01732 884022

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery)

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied

We want you to be happy with your purchase. If you're not, just return the product to us, following the instructions above, and we'll exchange or refund it to the credit or debit card of the person who originally placed and paid for the order.

Under Consumer Contracts Regulations 2013, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

 

Company Details

S Lucas Ltd

11 Invicta Business Park, London Road, Wrotham TN15 7RJ
Registered Company Number: 01268334
Tel: 01732 884 022

 






Refund Policy

If you're unhappy with your purchase, please let us know. Unless faulty, we'd like this to be within 30 days of purchase:


If you return your item ordinarily if you have your receipt or delivery note we'll refund the original debit, credit or charge card used to purchase

It's important that any unwanted item, unless faulty, is returned in a re-saleable condition. We'd expect this to mean that you've kept all original packaging and labels, and that it's undamaged and unused

We'll refund any delivery charges you've paid if you return an entire order (UK orders only)

Delivery Information

All delivery options are subject to availability and working days exclude public holidays On rare occasions, we may need to delivery items outside the published timed windows. We can't guarantee delivery within our usual timescales to a small number of remote rural areas. Please note that we reserve the right not to deliver an order if we believe the address isn’t secure, for example to a communal postal address or PO Box. If this affects an order you place, we'll notify you as soon as possible.


Limitation of Liability

Except as specifically stated on this site, neither S Lucas Group Limited nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

  • use of, or inability to use, our site; or
  • use of or reliance on any content displayed on our site. If you are a business user please note that in particular, we will not be liable for:
  • loss of profits, sales, business, data or revenue;
  • business interruption;
  • loss of anticipated savings;
  • loss of business opportunity, goodwill or reputation; or
  • any indirect or consequential loss or damage.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.



Site Information

S Lucas Group Limited is providing this site and its contents on an "as is" basis and makes no representations or warranties (except where detailed in the Warranty Policy) with respect to this site or its contents. S Lucas Group Limited disclaims all such representations and warranties unless detailed in the Warranty Policy, including for example warranties of merchantability and fitness for a particular purpose. In addition, S Lucas Group Limited does not represent or warrant that the information accessible via this site is accurate, complete or current.


Intellectual Property Rights

We own or license all intellectual property rights in our site, and in the material published on it (including all trademarks). Those works are protected by copyright and other laws and treaties around the world. All such rights are reserved. You may print or download extracts of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to content posted on our site. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged in any copies that you make of the same in accordance with these Terms of Service.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors. If you print off, copy or download any part of our site in breach of these Terms of Service, you must, at our option, return or destroy any copies of the materials you have made.


No Reliance on Information

The content on our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.


Using Content and Sharing Content

We will not be responsible, or liable to any third party, for the content or accuracy of any content shared by you or any other user of our site.


Viruses

We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.


Linking to our site

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link to our site in any website that is not owned by you. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact

 


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